I am Andrew J Smith

Experienced Senior Manager,Network Operations,Network Engineering,IT Service Delivery,IT Service Support,IT Service Management

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Name: Andrew John Smith

Profile: Experienced Senior Network Operations, Delivery & Support Manager

Email: [email protected]

Email: [email protected]

Phone: (+44) 07778-146-345

Key Skills (Years of Experience)

24x7x365 Managed Services (inc Official Sensitive) 13+ Years
Developing and Leading Senior Technical Teams 15+ Years
Supplier/Vendor, & Customer Relationship Management 15+ Years
Operational Strategy and Business Transformation 10+ Years
Risk Management, Compliance and Information Security 10+ Years
Operational Performance & Continual Improvement 20+ Years
About me

I am a versatile, results driven service and support IT professional with 25+ years of comprehensive experience developing exceptional relationships with clients, peers and senior leadership to provide superior managed network, security, infrastructure and cloud delivered services to public and private sectors, SME and Enterprise class organisations.

I am a strategic leader specialising in the delivery of cross-department service support systems and procedures, to deliver outstanding services to my customer base. I am a compelling pro-active leader, empowering my teams to take ownership, providing them with coaching, training and mentoring. Building cohesive teams, working together to deliver key strategic business needs.

I cultivate strong, long lasting relationships with peers and interfaces within the business and across my partners and clients, ensuring relationship longevity, a reducing churn and business costs associated with losing customers to competitors.

Vendors/Technologies

Network | Security | Infrastructure | Datacentre | Cloud | SD-WAN.

Security

The comprehensive end-2-end lifecycle of delivery and support of Network, End-Point, SD-WAN and Internet Security. Physical, Virtual & Cloud (dedicated, shared & multi-tenant). Experienced with Vendors including Check Point, Juniper, Fortinet, Cisco/Meraki and Huawei

Networks (LAN/WAN)

Design, Delivery, Service Transition and In-Life support of 'wired' networks. Experience managing all support tiers from Help Desk, through to Senior Engineers and Technical Design Authorities, with professional certification upto and including CCIE level.

Networks (WiFi/Mobile)

Primary and backup mobile connectivity solutions, delivered using vendors such as Fortinet, Cisco, OneAccess, and Huawei. Delivery and support of complex high performance Wireless networks using Aruba, Meraki, Huawei and Extreme Networks.

Infrastructure

The comprehensive end-2-end lifecycle (design | implement | operate | maintain) critical business IT infrastructure for enterprise-level customers. Physical, Virtual and Hybrid compute environments, across multiple sites and datacentres, delivering highly available infrastructure services, and effective Business Continuity Planning.

Datacentre

Tier 4 Datacentre Management. Supporting and implementing datacentre solutions, managing IT infrastructure, optimizing system performance. Hardware & Software management. Complex Managed Services, Cloud/Shared Compute, Hosted, HA / Colocated Services, Geographic Resilience, Business Continuity Planning.

Cloud Services

End-2-end support and management of Cloud Services. Service Optimisation, Performance Enhancement, Downtime Reduction. 'Cloud 1st Approach' - migration from traditional on-premise, 'physical, asset-owned' cost model, to commercially viable, resilient, highly available cloud compute services (Public/Pivate Hybrid).

28

YEARS OF INDUSTRY EXPERIENCE

500

+ UNIQUE MANAGED SERVICE CUSTOMERS SUPPORTED

19000

+ DEVICES MONITORED AND/OR MANAGED

97.25

GLOBAL AVERAGE FOR SERVICES DELIVERED WITHIN SLA TARGET

Curriculum Vitae

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